About us
The mission of Tofu Girls is to inspire and create an environment in which female artists could be invited to participate and contribute to a brand that would essentially be created by women for women.
Returns and exchanges
We are committed to bringing you the best quality product that we can, and to constantly improve the site, products and service that we provide. Thus, your satisfaction is very important to us. Tofu Girls unconditionally guarantees the products we sell, and we will gladly replace or refund you for any item(s) you wish to return due to defects, bad sizing or general dissatisfaction with the product. We simply ask that the product be returned in salable condition, meaning unworn, unwashed, unaltered and with all original tags attached.
All returns and exchanges are accepted on merchandise within 14 days of receipt (except intimate apparel which can only be returned if defective) if you're unsatisfied with the color, size, or quality of your purchased item(s). You are responsible for providing the shipping fees in sending the package back to us unless we made a mistake with your order. In that case, please email us directly at info@tofugirls.com for specific instructions. Otherwise, all steps for returning merchandise are outlined below.
Steps to returning your item
If you would like to return or exchange merchandise purchased from the Tofu Girls online store please follow these instructions:
1. Please enclose the original invoice (make a photocopy for yourself first) with the product that you are returning. There will be a section on the back for you to fill out regarding the reasons for the return, and we kindly ask that you complete it before sending it back.
2. Pack the merchandise securely in a standard mailing box. USPS provides materials for free if you are mailing priority, and you can find shipping materials at your local office supplies store.
3. Address the item(s) with the invoice and merchandise to:
ATTN: Tofu Girls Returns
11115 Freer St
Temple City CA, 91780
4. We ask that you insure package for the full value of the merchandise when you send it out. You are responsible for making sure that the returned package will be delivered in good condition. If the package gets lost in the mail, we cannot provide a refund, so we ask that you protect yourself by adding insurance when mailing. We also highly recommend that you add delivery confirmation so you can track the package yourself.
5. An email notification will be sent to you once return has been processed. Please allow 14 business days after the package has arrived at our offices to process your return before inquiring about it. If you have further questions, feel free to email us at info@tofugirls.com. Thank you very much!
Credited account refunds
Remember, all credit card refunds will be placed back on the card used for the original purchase.
Please allow 14 business days from the day we receive your package for your account to be credited.
Also, please allow 1-2 billing cycles for the credit to appear on your statement as some companies do not update this until then.
Secure Shopping
We want your tofugirls.com shopping experience to be safe and secure. Therefore, we use Secure Sockets Layer (SSL) or Verisign technology to encrypt your credit card information as it travels over the Internet.
SSL is a standard technology used by many other E-Commerce websites. This means that using your credit card to place an order with tofugirls.com is as safe as giving us your credit card information via telephone. Some computers may not be able to "communicate" with our secure server. If you experience any difficulty, please feel free to contact us at info@tofugirls.com.
In addition to encrypting your credit card information while it travels over the Internet, for your convenience, we can store your credit card information on our systems in encrypted form.
Privacy Policy
In order to better serve you, we may obtain information about you so that we may provide with all of the wonderful benefits that tofu.girls.com can offer. All the information that you provide to us while shopping or signing up for our mailing list is used only by Tofu Girls in the strictest confidence and not sold or provided to any other parties. If at any time you would like to opt out of our mailing list, just email a blank message with "unsubscribe" to info@tofugirls.com and we will remove you from all future mailings immediately. We all hate spam here at Tofu Girls, so rest assured that we respect your privacy and will always handle your information in a safe and responsible manner.
Terms and Conditions
This website and its content are provided on an "as is" basis without any warranties of any kind, either express or implied, as to the website operation or content. To the fullest extent permitted by law, tofugirls.com disclaims all warranties, express or implied. Tofugirls.com will not be liable for damages of any kind arising from your use of or inability to use this website.
We are always on the lookout for new ways to enhance your tofugirls.com shopping experience. Please feel free to review our policies from time to time as we update it to reflect improved technologies and services.